KENYA: AFRICA’S NEXT OUTSOURCING POWERHOUSE
A STRATEGIC HUB FOR GLOBAL OUTSOURCING
- Kenya is emerging as a leading destination for business process outsourcing (BPO), with its skilled workforce, cost efficiency, and high-quality service delivery making it an attractive alternative to traditional outsourcing markets.
SEAMLESS REGIONAL & GLOBAL CONNECTIVITY
- Kenya’s strategic location offers a three to five-hour flight to most of Africa and the Middle East, while visa-free travel for multiple African countries makes it easy to serve cross-border clients and regional markets.
A YOUNG, SKILLED, ENGLISH-SPEAKING WORKFORCE
- Ranked 2nd in Africa for English proficiency and renowned for exceptional customer service aptitude, Kenya’s tech-savvy, multilingual workforce delivers seamless, high-quality customer support tailored for global markets.
COST-EFFECTIVE, HIGH-QUALITY OUTSOURCING
- Kenya provides lower employment costs and attrition rates compared to traditional BPO destinations, with a strong reputation for high-quality service delivery in customer support, finance, HR, and IT-enabled services.
TIME ZONE ADVANTAGE
- Kenya’s time zone aligns with Europe, the Middle East, and Asia, making it ideal for 24/7 BPO operations and real-time client engagement.
Kenya is rapidly emerging as a leading BPO destination, offering a cost-effective, tech- savvy, and multilingual workforce that meets global service delivery standards.
TRIFIC SEZ offers cost-saving benefits that enhance profitability and scalability for BPO operations, including tax breaks and import duty exemptions on equipment. This financial efficiency reduces overhead costs and supports seamless service delivery, while a business-friendly regulatory environment enables quick setup and growth.
Navigate licensing, tax structuring, and compliance with ease, thanks to TRIFIC SEZ’s one-stop-shop regulatory support, allowing BPO firms to go live faster.
TRIFIC SEZ provides streamlined work permit processes for expatriates, allowing up to 20% of your workforce to be from overseas, allowing to integrate global expertise with local talent, ensuring high-quality service delivery at scale.
Grade A, customisable office spaces designed to support your growth—today and in the future. Choose from grey box for maximum flexibility and control of your budget, or built-to-suit spaces, leveraging our fit-out financing to spread your upfront capital costs over the lease period.
Reduced Operational Costs: BPO operations at TRIFIC SEZ benefit from VAT exemptions on inputs, significantly improving cash flow and reducing financial strain.
Technology Cost Savings: Hardware is exempt from VAT and customs duty, while software and international services are exempt from VAT and withholding taxes, making technology investments cheaper.
Optimised Financing: TRIFIC SEZ offers up to 15% savings on debt and equity financing through favorable tax treatment on foreign debt and dividends. Additionally, debt financing within the SEZ is not subject to withholding taxes, improving cash flow efficiency.
Low Corporate Tax Rate: The corporate tax rate for TRIFIC SEZ businesses is just 10%, allowing your company to retain more profits for reinvestment in growth initiatives.
No Additional Tax on Repatriation: TRIFIC SEZ ensures cost-effective repatriation of profits with zero withholding tax on dividends and royalties further enhancing financial flexibility.
Ultra-fast fiber-optic internet & IT infrastructure, ensuring seamless voice, chat, and cloud-based customer service operations.
Built-in cybersecurity and data protection frameworks, meeting international outsourcing and compliance standards.
99.995% uptime power grid, powered by renewable energy, ensuring uninterrupted 24/7 BPO operations.
Leverage tailored support in recruiting and managing staff, including options to handle talent acquisition for BPO companies.
Connect with regional and global industry stakeholders, service and technology partners, fostering collaboration and market expansion.
Proximity to Two Rivers modern housing, shopping, hospitality, leisure, and entertainment offerings, creating an attractive environment for BPO professionals and business executives.
DISCOVERY SESSION
Schedule a free consultation and connect with our experts to explore your firm’s BPO expansion strategy, SEZ incentives, and operational setup benefits.
HOW TO GET STARTED
VALUE OFFER
Receive a tailored value proposition and setup plan offer.
SETUP
Fast-track your licensing, regulatory approvals, and office setup with our dedicated one-stop-shop regulatory and fit-out support.